I want to change my order. Can I? Changes and additions to your order cannot be made from our end. What we can do to help you is cancel your original order and you may place a new order with the items you desire. This can be done only if your order has not been processed, packed, or shipped, which may begin at 8am the day after you place an order. Email firstname.lastname@example.org ASAP if this need arises. We'll do our best to resolve things for you.
Why is the pricing different on your South African website to your Global site? At this stage, all our products are made in our factory in Cape Town so it is natural that we can offer our products at a better rate for people in this area. Our pricing becomes more expensive when we have to factor in shipping from South Africa. Shipping is a flat rate, but duties and taxes are NOT included in our prices on international sales however they are on local SA sales. Duties and taxes change per country and will be for your account when your order arrives.
My bag has transferred colour onto my t-shirt, is this normal?
Due to the upcycled nature of our materials, there will occasionally be colour transfer from the bag material. We try our utmost to check all material that comes through, but sometimes there are small areas where the colour has not been properly fixed, and through friction these areas can transfer their pigment. While the product (particularly if it is a dark colour) it is still really new, we recommend testing areas that come into heavy contact with your body by rubbing a white cloth over the area, back and forth around ten times, and seeing if any colour comes off onto the cloth. This would be an indication as to whether it would be safe to wear a light-coloured t-shirt. Colour transfer is not a permanent fault in the product, once the affected area has released the unfixed pigment, the colour will not continue to transfer. Should you have a particularly severe case of transfer, please email us on email@example.com and we will assist you with a way forward.
My bag has marks on it and seems a little dirty, is this normal? Yes, this is normal! Some of our materials have been used for years in their first life while others have been lying in a dust pile somewhere that tends to roughen them up a little. We do our best to wash out all the grime but most of our products will arrive in the post with their previous life’s markings! Enjoy it, its part of the appeal.
Will I receive an order confirmation and a shipping confirmation? Yes! If you have typed in your email address correctly during checkout both of these confirmations will be sent to you automatically. You can track your order's shipping progress using the tracking information provided.
When will my items be shipped? Our products are made to order, once your bag has been made, we will ship it off to you. We try work as quickly as possible but please allow up to 10 working days before shipping confirmation.
Are your products vegan? Yes, our bags are vegan. We use no leather or animal derivatives in the making of our bags and apparel.
Are you taking custom orders? No, not at this time. We hope you find something you love on our site!